At Ticketup, we strive to provide a smooth, secure, and transparent ticket booking experience for every customer. Please read this Refund & Cancellation Policy carefully before purchasing tickets through our platform.

By purchasing tickets on Ticketup, you agree to the terms outlined below.

1. General Policy

All ticket purchases made through Ticketup are considered final. Refunds or cancellations are only available under specific circumstances determined by the event organizer.

Ticketup serves as a ticketing platform that enables organizers to sell tickets online. We do not independently approve refunds or cancellations.

2. When Are Refunds Available?

Refunds may be issued only in the following situations:

• The event is officially canceled by the organizer.
• The event is postponed or rescheduled, and the organizer has approved refunds.
• The organizer has announced a refund policy applicable to the event.
• Duplicate transactions caused by a verified payment error.

Refund requests outside these situations may not be eligible.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of personal plans.
• Failure to attend the event.
• Late arrival or denied entry due to organizer rules.
• Incorrect ticket selection after purchase.
• Weather-related delays unless the organizer cancels the event.
• Tickets purchased from unauthorized third parties.

4. Refund Process

If your refund request is approved:

• Refunds will be initiated within 3–5 business days after organizer approval.
• Banks or payment providers may require an additional 2–7 business days to process the refund.
• Refunds will be credited to the original payment method used during booking.

5. Event Cancellation

If an event is canceled by the organizer:

• Eligible customers will receive a refund according to the organizer's refund policy.
• Ticketup will process the refund once the organizer releases the refund amount.
• Customers will receive email or SMS updates regarding the refund status.

6. Postponed or Rescheduled Events

If an event is postponed or rescheduled:

• Existing tickets remain valid unless otherwise stated.
• Refund eligibility depends entirely on the event organizer's policy.
• Ticketup will notify ticket holders if refund options become available.

7. Event Organizer Responsibility

Ticketup is a technology platform that helps organizers manage registrations and ticket sales. The organizer is solely responsible for:

• Event scheduling
• Event cancellation
• Event postponement
• Refund approval
• Event execution

Ticketup cannot guarantee refunds without organizer authorization.

8. Payment & Processing Fees

Platform convenience fees, payment gateway charges, taxes, and processing fees may be non-refundable unless required by law or approved by the organizer.

9. Ticket Transfers

If ticket transfer is enabled by the organizer:

• Tickets may be transferred through the Ticketup platform.
• Once accepted, ownership transfers to the recipient.
• Refund eligibility remains with the original purchaser unless otherwise specified by the organizer.

10. Contact for Refund Requests

Customers can submit refund requests by:

• Logging into their Ticketup account.
• Visiting My Bookings.
• Selecting the applicable booking.
• Clicking Request Refund (if available).

For additional assistance, customers may contact Ticketup Support through the Help Center or the contact details available on our website.

11. Changes to This Policy

Ticketup reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

12. Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact the Ticketup Support Team through our official website.

We are committed to providing a reliable, secure, and transparent ticket booking experience for all users.